Effective Date: October 1st, 2025

Timber & Grain Co. ("we," "our," or "us") values your privacy and is committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website [www.timberandgrainco.com] or interact with our services.

We may collect the following information when you use our site or make a purchase:

• Personal Information: name, email address, phone number, shipping/billing address, and payment details.
   
• Account Information: if you create an account, we may store your login credentials.
   
• Non-Personal Information: device type, IP address, browser type, and pages you visit on our site.
   
• Cookies & Tracking: to improve site performance, remember your preferences, and personalize content.
   

We use collected information to:

• Process and deliver your orders.
   
• Provide customer support and respond to inquiries.
   
• Improve our website, products, and services.
   
• Send updates, promotions, and special offers (only if you opt-in).
   
• Protect against fraud and comply with legal obligations.
   

We do not sell your personal information. We may share limited information with:

• Service Providers: payment processors, shipping companies, and marketing platforms that help us operate our business.
   
• Legal Authorities: if required by law or legal process.
   
• Business Transfers: in the event of a merger, acquisition, or sale of Timber & Grain Co. assets.
   

Our website uses cookies and similar tools to:

• Remember your preferences.
   
• Analyze site traffic and performance.
   
• Deliver relevant ads and promotions.
   

You can control or disable cookies through your browser settings.

We take reasonable security measures to protect your personal data. However, no online system is completely secure, and we cannot guarantee absolute protection.

Depending on your location, you may have rights such as:

• Requesting a copy of your personal data.
   
• Correcting or updating inaccurate information.
   
• Requesting deletion of your data.
   
• Opting out of promotional communications.
   

To exercise these rights, contact us at support@timberandgrainco.com.

Our website may include links to third-party sites (such as payment gateways or social media). We are not responsible for the privacy practices of those sites.

Our website and services are not intended for individuals under 13. We do not knowingly collect information from children.

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.

If you have any questions or concerns about this Privacy Policy, please contact us at:

Timber & Grain Co.
📧 Email: support@timberandgrainco.com
📍 Address: 10 Lakeshore Road, Midland, ON